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Support Representative Application

Support Representative Application
Welcome to the CWAEmu Support Representative application.
Before you start filling out this application, there are a few things you should know:

1. CWAEmu is a volunteer effort. No income or salary is provided as compensation for anyone’s involvement.

2. Support Representatives must have good communication skills.
As a support agent you will be dealing directly with the players, which means you will need to put your best foot forward! Proper grammar and clear communication is necessary.

3. Previous infractions count. If you have any account associated with you that has infractions, they may be factored into the decision of your application.
As a Support Representative for CWAEmu, you will be working with various services that we use to communicate with and help players of all ages. Your work will require you to serve as an investigator for player disputes, a guide for technical issues, and above all else, protect children from the dangers of online communication.

We are searching for people who have a friendly personality, excellent writing ability, and superb problem solving skills to represent CWAEmu to the many players and parents who reach out to us.

Application Requirements:
● Must be at least 13 years of age.
● Have a deep understanding of the CWAEmu Terms of Service.
● CWAEmu accounts must be in good standing.
● Must be able to handle explicit language and inappropriate content.
● An intermediate technical ability to understand the software and interfaces used for support work, as well as troubleshooting player issues.

Resume Requirements
The application begins below. Copy & Paste the questions with your answers in a resume format here

About You:
● Is English your first language?
● Are you comfortable with using voice chat?
● Can you tell us a bit about yourself?
● Have you worked in a team environment before?
● If so, how would you describe your experience on that team?
● ​What can you bring to the table as a Support Representative?

Support Experience:
● Do you have any previous support experience? If so, what kind of support?
● What do you consider good customer service?
● What Operating System do you currently use?
● Are you comfortable with any other Operating Systems?
● Why do you want to work for CWAEmu?
● Are there any other positions you are interested in other than the one you have applied for? If so, list all that apply.

Availability:
● What timezone are you in?
● When are you usually available at your computer?
● How much time can you commit to your job per week?
This emulator project is not affiliated with nor endorsed by Daybreak Games, Lucasfilm Entertainment, Electronic Arts or Walt Disney.
From this point forward you do not hold Walt Disney, it's affiliates/subsidiaries or CWAEmu liable for damages or loss that may occur.
Inside the game we don't have advertisements, micro-transactions or anything else that would allow revenue.
All original assets (3d models, music, sound etc.) were made by DayBreak with the help of Lucasfilm.
We do not accept any monetary donations, everything is payed from our own pockets.